Policies

Payment is expected at time of purchase. Production will not start until your payment clears.

SHIPPING - To view our up to date production times of all items, please see our FAQs here!

All of our domestic orders ship USPS first class with tracking, unless UPS is selected at checkout. All international orders will be shipped USPS first class mail and may not include a guaranteed delivery date. We are not responsible for lost or damaged packages. You may insure your package for little cost, but this must be added at checkout for full coverage. Insurance claims will not be covered if you enter the wrong address, please double check your address at checkout. 

International Buyers - In accordance with the law, all international orders will have the full value declared on customs forms. Please be aware of your countries import duties, fees, VAT taxes, and other charges, as some of these can be costly. These fees are not included in the price of the item or the shipping costs and are the customer’s responsibility. Hoot + Co cannot be held responsible for these charges and we cannot refund you if you refuse to pay these fees. If an order is returned to us and you do not wish it to be reshipped you will still be charged originally shipping fees. 

Refunds and Exchange - If you are unsatisfied with your purchase you have 10 days from receiving the item to contact us. You many contact us via info@hootandco.com if you're unsatisfied with your purchase or an item does not fit. You may send the items back to use after you receive a RMA number. We do not cover the cost of return shipping nor refund original shipping costs for any return however if you need to an exchange an item for a different size or color we can work with you. Effective 09/01/20 We do charge a 15% restocking fee on ALL returns. Any items that are returned that are not in NEW condition and able to be resold may incur additional fees. 

Please note, all custom orders are non-refundable. If a product malfunctions such as a broken piece that makes the item unusable, please contact us to discuss a replacement. 

Please be aware that all items are handmade and each may have slight imperfections and variations that add to the uniqueness of each item.

2 Year Warranty - We offer a 2 year limited warranty on our products that have become defective. We will not replace items that have been chewed or destroyed. A photograph of the defective item is required to get a replacement. Shipping costs are not included and may be incurred for all replacements. 

Discount Policy - We offer many discounts throughout the year. The discounts and/or sales are for new purchases ONLY. We do not offer a price match for previous orders placed before a sale. We will not cover the cost of shipping to return an item and repurchase it at a lower price. 

Disclaimer

Liability: Hoot + Co is not to be held liable for any damages whatsoever, including but not limited to; defect in material or workmanship, misuse or improper use of products, accident or death regardless of the cause, negligent or faulty design. Any performance specifications are believed to be true, but are not verified. The consumer shall not rely on any data and performance provided by Hoot + Co. It is the buyer’s responsibility to determine the suitability of any products, to test and verify before use.

The consumer hereby waives all liability claims against Hoot + Co, its employees, partners, affiliates, distributors, and retailers.

Thank you for supporting Hoot + Co